Bravo! Building Services | Custodial, Janitorial, Building Cleaning, Facility Services

Quality Guarantee

The effective use of our CleanTelligent Quality Assurance System, supported by our Joint Review Committee Process, ensures a level of quality unmatched in our industry. The BRAVO! Team is so confident in our ability to deliver quality service, we are willing to place a portion of our profit at risk through a "Deduct & Incentive" program. The Joint Review Committee consists of members of our operations team along with the client's designated team members and will initially develop a series of KPIs and quality targets that will be utilized to track the level of service over the course of the contract.

BRAVO!'s Quality Assurance Program is designed to enhance communication, improve overall service delivery and, most importantly, exceed client expectations. For more information about our Quality Guarantee, please contact Frank S. Wardzinski via email at fwardzinski@bravobuildingservices.com.

Our key management has scheduled visits planned throughout the year in order to achieve maximum visitation to all sites. This is overlapped by our full-time dedicated Quality Control Manager that schedules random inspections rating the cleanliness and any deficiencies that may or may not be occurring.

Reports are generated and circulated to all levels of supervision and management. In addition, all meeting minutes, reports and other correspondence are maintained within our shared internal computer network. This system allows a constant flow of data and constant input of the latest information on any one site, thus creating the highest level of customer interaction and accuracy of data.

P.E.A.R.L.2Q®
Process > Evaluate > Action > Resolved > Leads 2 Quality

►	Custom web based quality assurance & continuous improvement program

►	Two full-time quality assurance managers audit each client location 1 x per month

►	Interactive program alerting clients when an audit has been completed

►	Immediate management notification via email upon completion of an audit

1. Your message is documented, dated and time stamped
2. Email notifications are immediately sent out to those responsible.
3. The clock starts ticking, response times are tracked, and escalation to upper management begins.
4. We respond to your message
5. You receive an email notification of our response
6. Resolution of your message is assigned
7. Updates are logged as progress is made
8. You receive email notifications of our updates
9. We track your message to those services we are obligated to perform
10. Performance is graphed
11. Trends are tracked
12. Corrective training is implemented
13. Accountability is maintained
14. Improvement is expected and is further analyzed

1. Our inspection is uploaded to P.E.A.R.L.2Q
2. Notification emails of deficiencies are sent to our cleaners and upper management
3. Inspection deficiency sign off reports are printed
4. Correction of deficiencies are completed and signed off by the cleaner and Quality Control Personnel
5. Correction is documented in P.E.A.R.L.2Q
6. Performance is graphed
7. Trends are tracked
8. Corrective training is implemented
9. Accountability is maintained
10. Improvement is expected and is further analyzed

Bravo! Building Services Quality Assurance