Pearl Rivera, Quality Assurance Manager

Our key management has scheduled visits planned throughout the year in order to achieve maximum visitation to all sites.  This is overlapped by our full-time dedicated Quality Control Manager that schedules random inspections rating the cleanliness and any deficiencies that may or may not be occurring.

Reports are generated and circulated to all levels of supervision and management. In addition, all meeting minutes, reports and other correspondence are maintained within our shared internal computer network. This system allows a constant flow of data and constant input of the latest information on any one site, thus creating the highest level of customer interaction and accuracy of data.

P.E.A.R.L.2Q®
Process > Evaluate > Action > Resolved > Leads 2 Quality

• Custom web based quality assurance & continuous improvement program

• Two full-time quality assurance managers audit each client location 1 x per month

• Interactive program alerting clients when an audit has been completed

• Immediate management notification via email upon completion of an audit